Being able to get in touch with your cloud web hosting supplier when you have any questions or encounter any problems is important and how fast they'll answer and take action is essential, in particular when your website is business-oriented, as longer downtime could mean losing potential clients. The support solutions are, in addition an easy way to recognize genuine providers from resellers. The latter in most cases reply just to e-mail messages or support tickets and you will have to wait for a day or maybe more so as to get an answer. When your trouble calls for several responses, you could end up losing days in order to have a basic problem fixed. Using the services of an authentic and reputable web hosting provider, you will be in a position to get in touch with the support at any moment and receive a quick reply no matter what the problem or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the significance of receiving assistance promptly, so our cloud web hosting services come with 24/7 technical support and several ways of communication. If you do not have an account yet, you can easily call us or come on our live chat and chat with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up obtaining a service which you can't use effectively. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more investigation. In contrast to the majority of suppliers on the market, we respond to all tickets within one hour, so you won't have to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you can reap the benefits of our 24/7 support services even on public holidays. All your sites will be available constantly and so will we. With numerous communication options, you're able to choose the most convenient way to contact us and learn more about our services in case you don't have an account yet, or ask for assistance if you're already one of our customers. You're able to call us, have a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour response time guarantee, although it rarely takes more than 20 mins to get assistance irrespective of the nature of the problem. With our customer and tech support services, we are there for you whenever you need us, not a few days afterwards.

24/7 Customer Support in VPS Hosting

In case you obtain a virtual private server through our company, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. If you're a current customer and you require help with some technical issue that requires more time to investigate or resolve, you're able to open a ticket through your billing account or you can send an e-mail message and we'll handle the trouble and send you an answer within the hour. The response time is warranted 24/7, including weekends and holidays, however for the majority of issues it takes a maximum of 30 mins to get assistance. The support service covers your VPS and all pre-installed software it includes, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server plans that we provide feature 24/7 support via different means of communication and with a one-hour max reply time warranty. If you want to find out more about the packages or you have various billing or general questions, you will be able to phone one of the local numbers we have worldwide or you can use our live chat service and talk to a live representative. For entirely tech difficulties which require the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to monitor a given issue. The response time for them rarely is more than half an hour, which means that you can forget all about having to wait for a whole day to get help. Our support service is available for all the server-related issues, including the pre-installed software. When you'd like to receive help with third-party apps, you can consider obtaining the Managed Services upgrade that we provide for all the plans.