Regardless of the fact that the web hosting service provided by the different companies appears the same, every provider has got a customized platform with its own tweaks and different ways to accomplish certain operations. Because of this, an info-stuffed knowledge base would be truly helpful both for persons with no prior experience and for technically savvy users who will eventually learn how specific operations are carried out, but will waste time meanwhile. The aim of such a knowledge base is to help make the hosting service fast and simple to use, sparing users loads of time and efforts. The consequence is gladder customers, since they can easily find the info they require, and significantly less work for the tech support staff representatives, because usually the vast majority of the inquiries and difficulties that customers have got are already outlined in the knowledge base. Given that the articles are adequately written and encompass more topics, you’ll be able to find out more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Cloud Web Hosting

If you have purchased your first cloud web hosting plan through our company or have transferred your website over to us, you’ll get familiar with our services and our created-developed Hepsia Control Panel before you know it due to the fact that we have compiled a substantial web-based knowledge base where you can find all the info that you’ll ever need – both general info in regard to the service as a whole and more specific info about the different functions that you can make use of and the challenges that you could run into. The articles themselves are available in two places. The full article collection is accessible via the Control Panel’s Help section. You can read relevant articles about the different functions in every Control Panel section too. You can find out how to do virtually everything, from creating an .htaccess config file to administering a mailing list, and all the articles include step-by-step guides, so you will never get bewildered due to an ambiguous text. Needless to say, if you bump into a more specific problem and you are unable to find anything about it in our knowledge base, you can touch base with our customer support staff 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers come with an elaborate article archive where you can find any information that you might need about our hosting services or about the Hepsia hosting Control Panel that we use. We have prepared it on the basis of the feedback that we have assembled from our clients through the years and, hence, our articles tackle specific issues that you might experience and suggest the very best way to solve them, for instance getting a 500 Internal Server Error message or being unable to send e-mail messages from your PC even though you have the correct settings. The articles are available in every single Control Panel section and you can check them whenever you need. They can help you deepen your knowledge not only about our services, but also about the web hosting service in general, as they offer comprehensive guides and general info such as what file access permissions or cron jobs are.