There are a number of ways to contact the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you select is a trouble ticket system. It’s the easiest communication method for different reasons. In the event that no technical support staff member is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always hit home. In addition, you can copy ‘n’ paste extensive bits of info without worrying about typographical errors, and if a particular issue needs more time to be solved or a number of responses have to be exchanged, all the information will be in one and the same location, so either party can always see the comments left by the other one. The downside of using tickets to touch base with your hosting company is that they’re often separate from the web hosting platform, which goes to say that if you need to supply info or to adhere to instructions, you will have to use at least two different admin dashboards and this number might grow in case you’d like to manage several domains. On top of that, many hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a response.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast to what you may find with lots of other hosting companies, the support ticket system that we’re using with our cloud web hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize different logon names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in one single place. So, in case you’ve got an enquiry or stumble upon an obstacle, you can touch base with our client support staff members straight away. Our system comes with a smart search functionality. This implies that even if you’ve posted an abundance of tickets over the years, you will be able to track down the one that you want easily. On top of that, you can see knowledge base instructions for tackling commonly faced complications.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with our company and you wish to contact our customer service staff representatives, you will be able to post a trouble ticket directly from your Hepsia Control Panel instead of using an entirely different support platform like you will have to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will enable you to open a new ticket without hassle and to look through older tickets using an intelligent search box. In addition, you’ll be able to have a look at the applicable knowledgebase articles that our system will present you with depending on the problem category that you choose for your new ticket. You can carry out all of the abovementioned things without leaving your Hepsia Control Panel at any moment, which suggests that in case you run into any predicament or have an enquiry, you can touch base with our support engineers and resolve the problem at hand in less than 1 hour using a single support platform.