If you ever experience a problem with your site and are unable to deal with it, ask the web hosting provider’s help desk staff to assist you to get the website back online. A speedy solution would be the best scenario, but many companies respond within 24 hours and even more, all the more so if you’re doing business with a reseller. Even if your problem can be solved without much difficulty, your website may not work properly or it may not be reachable whatsoever for a lengthy period, so you may lose prospective clients as it’s quite unlikely that anyone will ever come back to a website that is out of order. Therefore, you need to make certain not only that you can touch base with your hosting company, but also that they can answer and help you in a well-timed manner. If a software app update does not go as planned or if you delete something incidentally, for instance, the site must be fixed quickly in order to avoid prolonged unavailability.

One-Hour Response Guarantee in Cloud Web Hosting

If you’re using any of our cloud web hosting and you’ve got a query or stumble upon some difficulty, you can touch base with us 24-7 by opening a tech support ticket or by writing an e-mail and we guarantee that you’ll have a reply in less than one hour. If the issue can be solved, we’ll do it before we get back to you, whereas if there is something that you have to do on your end, we will give you all the necessary info – what settings to check, what workable solutions to try, and so on. Normally, you’ll get a response within no more than 30 minutes, which suggests that waiting for hours and hours or even for more than a day to receive support is something inconceivable. Our sixty-minute response time guarantee is valid for any enquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take advantage of our incredibly fast support services. You will get an answer to any ticket opened from the hosting Control Panel or email sent to our customer and tech support team in no more than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes significantly less time to examine and sort out a problem. We will provide you with more details in case the solution entails something that needs to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be precisely the same and given the fact that our support team is on duty 24 hours a day, 7 days a week, you will get instant assistance for virtually any technical, billing or general issue regardless of the hour at which you contact us.