Customer Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Time Guarantee

  • Every help request you submit to us will be responded to within maximum 60 min. If your support ticket or e–mail needs further assistance from a server admin, we will timely forward it and leave a note to let you know that your matter is being worked on. If you order the Admin Services package, all of the server management services included there will be carried out at a time of your preference.

  • Top quality support service
  • An Outstanding Customer Care Service

  • We will be online for you 24–7–365 to answer any enquiries that you may have related to our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need assistance handling server administration tasks, you can have a look at our Admin Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting services

  • Intuitive help center
  • An Intuitive Help Area

  • Every Linux dedicated hosting server is equipped with our charge–free Web Site Control Panel, which offers an integrated knowledge base and a set of step–by–step video tutorials. Whenever you need assistance with the Web Site Control Panel, just click the Help or Videos buttons located in the upper right corner.